Our Client Nestlé Business Services (NBS) was created to lead a major transformation in the Nestlé Group, to deliver the best class of business services and to support the demand focused on organizations. Do you want to contribute to the transformation of the function and to success? Are you interested to join a highly dynamic team passionate by the development of world class business services?

Main Purpose of Job:

To ensure that debts on company managed accounts are collected in compliance with Market Terms and Conditions;
To ensure collection of invalid claims, through direct customer contact and business knowledge;
To escalate all issues through appropriate channels and ensure the use of correct Global tools to execute tasks.

Key Responsibilities:

Manage customer/account queries to ensure sales ledger balances are clean on customer account;
Successful management of due and overdue balances on customer account, maximizing On Time Payment for all Customers;
Notify Markets of uncollectable debt risks & mitigate where possible;
Collection activities based on Market Collection Strategy;
Respond to incoming collection concerns from the customer and internal stakeholders;
Focus on Customer Service, ensuring good communication levels to identify and resolve problems on customer’s accounts, which could ultimately impact Sales and Working Capital of the business;
Analyze and check KPIs on quality of services provided and present during DORs;
Participate in KPIs trends (SLAs), root cause analysis of mistakes/errors and problem solving;
Execute identified business and internal controls of Collections processes;
Review and propose updates, through company, to the Standart routines due to legal or process.

Profile:

High School Degree;
Proficiency in Spanish and medium level of English;
Previous Customer Service or O2C experience is an advantage;
Strong computer skills, including SAP (is a plus) and Microsoft Office applications (Word, PowerPoint, Excel);
Strong problem solving and analytical skills;
High Customer Service skills;
Able to propose and implement improvements in procedures;
Strong customer focused attitude.

What we offer:

Direct contract with our client,
Opportunity to work in a reference company in its sector;
Salary conditions compatible with professional experience;
Dynamic and versatile work environment;
Initial and continuous training;

Location: Linda-a-Velha, Oeiras.