When your next move is critical, one name should spring to mind.

A Spring Professional, empresa internacional de recrutamento e seleção especializada de quadros médios e superiores atua nas seguintes áreas: Information Technology / Engineering / Finance / Sales & Marketing.

Spring Professional is looking for an Incident and Problem Manager (m/f), for a multinational company in the health sector, based in Lisbon.

Duties and Responsabilities:

• A strong understanding of ITIL/ITSM processes;

• Proven incident and problem management experience;

• Strong understanding of operational readiness of services, of IT services, service readiness and the required deliverables;

• Ability to be flexible and work analytically in a problem-solving environment;

• Comfortable engaging with stakeholders of all levels and develop relationships with them;

• Experience of investigating, defining and resolving issues in a fast-paced environment;

• Excellent communication skills (written and verbal), keen awareness of audience, able to present complex information to both technical and non-technical audiences;

• Capable of working independently and collaborating with subject matter experts, business partners and technical peers to establish the technical vision and analyse trade-offs between usability and performance needs.

Person Profile:

• Ability to work equally well as part of a team or individually and manage own workload;

• Experience working with internal and external customers, technical experts and professional staff;

• Excellent customer relations and interpersonal skills;

• Excellent planning, organisational and documentation skills;

• Proven ability to meet deadlines and achieve results;

• Proactive and able to work with no supervision;

• A flexible approach to work;

• Leadership skills;

• Strong attention to detail, to engage and motivate others.